PipeStitchWrite a prompt with six parts
A vague ask gets a vague answer. Six parts get you a draft worth sending.
Six parts
Who you are, the job, who it’s for, the limits, the facts, and a check. Playbooks here use the same idea; this names all six.
Who you are, and the job
“You write the shop’s customer replies. Write a reply to the review below.” The role sets the voice; the job says what to hand back.
Who it’s for, and the limits
“A future customer will read it. Under 80 words. Don’t promise refunds.” The reader sets the tone; the limits stop it going too far.
The facts, and a check
Paste what really happened, then ask “Tell me anything you had to guess.” The facts keep it honest; the check shows where it wasn’t.
Before and after
Before: “Reply to this bad review.” After: the prompt below, with all six parts.
Try it now
Take a real review you need to answer. Fill in the brackets in the prompt below and paste it. Next time, count how many of the six parts you gave.
Copy this prompt
Fill in the brackets, then paste it.
You write customer replies for a [type of business]. Write a reply to the customer review below. It will be posted publicly and read by future customers, so keep it calm and friendly, under 80 words, and don’t promise refunds or admit fault. The review: [paste it]. What really happened: [one or two lines]. When you finish, tell me anything you had to guess and any limit you couldn’t keep.
Now you know
Privacy: Skip the reviewer’s name and any job address when you paste the review. In “what really happened,” say “the customer,” not their name.